Terms & Conditions

Effective Date: January 2026

Welcome to The Flower and Garden Shed. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. General
The Flower and Garden Shed is based at Killarney Mall, 60 Riviera Road, Killarney, Johannesburg.
Contact: 081 574 2255 | info@flowershed.co.za
By placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions.

2. Orders
Orders can be placed online, via email, or by phone.
A minimum of 24 hours’ notice is required for all online orders unless express delivery has been arranged.
Custom or bespoke orders are tailored specifically for you and may require additional notice.

3. Payments
Accepted payment methods: EFT, credit/debit card, cash (in-store).
Full payment is required at the time of order unless otherwise agreed.

4. Delivery
We deliver within a 40 km return radius from Killarney Mall.
Johannesburg CBD & nearby suburbs: R150 per delivery
Surrounding areas within 15–20 km: R180 per delivery
For deliveries outside our immediate areas, we may use partner florists. Containers and products may vary depending on their supply.
Deliveries are conducted before 5 PM on the scheduled date.
While we aim for prompt delivery, we cannot guarantee delivery at a specific time.
Express (same-day) deliveries may be possible with a surcharge; please contact Natalie directly.

5. Cancellations
Orders must be cancelled at least 24 hours before the scheduled delivery.
Custom or bespoke orders cannot be cancelled once production has begun.

6. Refunds & Exchanges
Due to the perishable nature of flowers, refunds are not available for standard orders once processed.
If a bouquet or arrangement has quality issues, please contact us within 12 hours of delivery with photos, and we will resolve the matter.
Incorrect orders will be corrected or replaced.
Bespoke or custom orders are non-refundable.

7. Product Availability
While we aim to supply the exact flowers shown in images, seasonal availability may require substitutions. Colours will be matched as closely as possible, and some flowers may be delivered partially closed to ensure freshness.

8. Privacy & POPI Compliance
We comply with the Protection of Personal Information (POPI) Act.
Personal information (name, contact details, delivery info) is collected to process orders, provide customer service, and share promotions or special offers if opted in.
We do not share personal information with third parties without your consent.
You may request access, correction, or deletion of your personal information at any time by contacting us at info@flowershed.co.za.

9. Liability
The Flower and Garden Shed is not responsible for delays caused by traffic, weather, or events outside our control.
We are not liable for any indirect, incidental, or consequential losses related to your order.

10. Copyright & Intellectual Property
All content on this website, including photos, designs, text, and the Terms & Conditions themselves, are the intellectual property of The Flower and Garden Shed.

No part of this website may be reproduced, distributed, or used commercially without written permission from The Flower and Garden Shed.

11. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.

Contact Us
For any questions regarding these Terms & Conditions or your order, please reach out:
Tel: 081 574 2255
Email: info@flowershed.co.za